Writing
- The best trade I ever made
On going quiet as a new dad, focusing on one job for a decade, and why I'm coming back.
- Turning vague ideas into shippable projects
Most of my work happened before anyone wrote code, turning messy requests into problems a team could actually ship.
- Making customer pain visible from support noise
We had thousands of tagged support tickets and still couldn't say what hurt customers most. So I built something that could.
- Explaining complex systems through web comics
How I turned DNS, HTTPS, and DNSSEC into comics that a few hundred people read every month.